 | Terms And Conditions |  |
SweetThoughts.co.uk specialists in personalised confectionery, bespoke chocolates, logo mints, logo sweets, promotional advent calendars, promotional rock sweets. Give us a call we're always happy to help!
About Us Sweet Thoughts (E & M Hames) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Sweet Thoughts (E & M Hames)
The Chocolate Factory Hawthorn Road Skegness PE25 3TD Mainland United Kingdom
Phone: 01754 896667
Fax:
Email: info [at] sweetthoughts [dot] co [dot] uk
VAT Registration Number 129 4751 53
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' (at the top of the page) and you will be asked for a few details that we need to be able to complete the order. It may not be possible to order certain personalised items online for these items please contact us by telephone or email.
Payment in full is due when placing an order.
If you order online you may select to pay by credit / debit card. You may send your credit card information via phone, fax, snail mail or over the Internet. When paying by credit / debit card please enter your address as the address to where your card is registered to. Your card may be declined if you do not provide us with this address.
We also accept payment by cheque (cheques should be made payable to E & M Hames) or by bank transfer.
For all orders placed overseas payment by bank transfer is the only payment method accepted.
Business Customers:
You may apply for an account to be set up before you place an order. In this case terms are strictly 28 days. We will need for you to fax / send an official purchase order confirming your requirements.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Shipping is charged by weight of the parcel. We will despatch your order to the delivery address as requested when placing your order. You can choose to have your chocolates delivered by post or by a courier.
We will take all reasonable steps to deliver your order within the time indicated. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates.Customers who use our Courier Delivery service MUST provide a delivery address where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace.
There are several days each year that we cannot despatch chocolate orders due to extremes of temperature. (over 28 degrees) and extremes of weather. These are circumstances byond our control & we will not be under any liability to you in respect of failure deliver within this timescale or on any particular day or dates.
Postal Deliveries:
If you choose to have your parcel despatched using a post office service we cannot guarantee the post office service.
Missing or lost in the post standard royalmail delivery:
Due to changes in the Royal Mail procedure it is not possible for us to claim for lost or damaged parcels. If you feel your order has been lost in the post you must e-mail sales@sweetthoughts.co.uk stating that your order has been lost in the post and please include your order number. We will then send you the proof of posting document by Recorded Delivery to the delivery address on the order so a claim can be made by the purchaser. This is Royal Mail policy and not our own. Any complaints regarding Royalmails compensation procedure should be directed to: The Royalmail, Customer Service Centre, p.o.box 740, Plymouth, PL9 7YB. TEL: 08457 740 740 website: www.royalmail.com.
Courier Deliveries
If you have a time sensitive order (eg a birthday present) please choose to have the courier deliver your parcel as they will deliver the parcel the day after it has been despatched (excluding weekends)
If you are not there to sign for your parcel the courier will leave a calling card. You will need to ring the number on that card to re-schedule delivery. If you do not call the courier within 3 days the courier will return the parcel to Sweet Thoughts. The courier will charge us to bring the parcel back to our despatch centre, we have to pass this charge to our customer. The cost of failed delivery is a minimum of £15.99 plus a redelivery charge (this charge is the couriers policy).
PLEASE ensure that you have your parcel delivered to an address where someone will be available to sign for it. This can be a work address.
PLEASE ensure that you have given the correct address and postcode.
Where the delivery is aborted because there is no one at the delivery address a charge of £15 will be made to cover the costs invoiced to us by the courier this happens only in extreme cases where the courier has tried to deliver more than once.
In the event that you are expecting a parcel that has not yet arrived or want to check its status please contact us with your consignment number and we will give you a contact number for the courier and your consignment number.
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Delivery Schedule If the products that you order are stock items we will ship them immediately.
If you select to have your order delivered by courier and you are on the mainland UK they will be delivered within 24 hours of despatching them (courier does not deliver weekends). If you select the option of having the post office deliver your goods then we would normally despatch the goods first class.
Personalised Items: Depending on the product ordered personalised items can take from a couple of days to several weeks from order to completion of manufacture. Please contact us for further details. As a guide if you order one single personalised box of chocolates we would expect to despatch to despatch this within two working days. If you are ordering 1000 boxes of chocolates we would expect to despatch these in 2-4 weeks.
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| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction.
Any exceptions to our General terms and conditions of Business will only be valid if approved in writing by us.
Tools of all kinds, moulds, films, drawings and any necassary tool required for production remain our property - irrespective if the purchaser contributes to the production costs.
Any moulds, tools, cliches etc required for special designs will be kept for 18 months before destroying if it no re-order is received during this time.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01754 896667 (International +44 01754 896667) or fax us on or write to us at The Chocolate Factory Hawthorn Road Skegness PE25 3TD Mainland United Kingdom |
Privacy Policy Sweet Thoughts (E & M Hames) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We keep our website and catalogues constantly updated using updated images of our work. This may mean that your photo, logo or message products may be photographed and included in our promotional materials. By agreeing to our terms & conditions you are authorising your consent. If you do not wish your personalised products to be photographed please email donotphoto@sweetthoughts.co.uk |
Returns Policy All goods must be checked before signing for them them. The courier asks for you to sign for them in good condition please check your goods BEFORE signing, otherwise you will have signed to say that you have accepted the goods in good condition. All shortages & breakages must be notified in writing within 3 days.
This does not affect your statutory rights.
We hope you enjoy our products as much as we enjoy supplying them. If for any reason this is not the case please let us know. In the unlikely event of you returning the goods to us it will be at your own cost.
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Remittance Terms Payment in full is due when placing an order.
Business Customers:
You may apply for an account to be set up before you place an order. In this case terms are strictly 28 days. We will need for you to fax / send an official purchase order. |
SweetThoughts.co.uk specialists in personalised confectionery, bespoke chocolates, logo mints, logo sweets, promotional advent calendars, promotional rock sweets. Give us a call we're always happy to help!
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